Customer Testimonials
Will never deal with Roseville Chevrolet. I purchased a certified GMC Sierra AT4. Given my experience, I have my vehicle serviced next door at Reliable GMC. Sales associate and Finance MGR were outstanding. Asst Sales Manager Austin Andrade absolute worst, unprofessional person I have ever delt with and the sole reason I will never set foot in this dealership again. Tried to low-ball my trade in and added optional extended warranty along with other "add ones" tried to get me to purchase the extras. xxxxxxx sales tactics.
Best advertisment is word of mouth, and I have shared my ... Read More DealerRater - May 1, 2025
So, two stars and yet I recommend this dealership? I recommend because of the very friendly NON PUSHY staff and the ease of purchase/leasing. My salesmen John and Michael were great. I wasn't even thinking of getting a new vehicle, just looking at the Equinox EV to kick the tires. I decided to test drive it and liked it. On to sales they gave ma a really good price for my trade and we worked the numbers. To bad so sad for me the monthly on the purchase was a bit high for what I wanted. Then John ... Read More DealerRater - Apr 27, 2025
Your Trusted Chevy Connection – 30 Years of Honest Deals at Roseville Chevrolet
Hi
My name is Phil and I’m proud to be an honest, experienced Chevy salesman with over 30 years in the business right here at Roseville Chevrolet. I’ve built my career on trust, transparency, and helping people find the right vehicle at the right price—no games, no pressure.
We’re currently offering excellent financing options for all types of credit, whether you’ve got good credit, bad credit, or somewhere in between. Plus, we take in all trades—no matter the make, model, or condition.
If you’... Read More DealerRater - Apr 21, 2025
NO TRANSPARENCY AT ALL. AVOID ANDREW AT THIS DEALERSHIP AT ALL COST! DOESN'T CARE ABOUT WHAT THE CUSTOMER WANTS...
From day of purchase to 5 months later working with this dealership has been a complete nightmare. What happened to providing exceptional customer service? My 2025 has been in their dealership multiple times due to the lack of quality work. And I as a consumer have absolutely no right to be upset about it in their eyes.
I’ve attempted to contact the owner on multiple occasions to get zero response. You would think that he would take pride in ownership of his dealership. Instead all he wants is his employees to sell you a product and doesn’t care about the ... Read More DealerRater - Mar 5, 2025
It does not matter if you have an appt, they will keep your vehicle all day and not give you any updates. If you ever plan to return , do yourself a favor and DO NOT fill out a customer service survey. The service advisor is given your name when you leave a negative review and will xxxx with you and your car. Melinda Filer is the worst service advisor ever. I will never return to this Chevy dealership for service nor to buy a vehicle after the way I was treated. Before my horrid experience I had purchased several cars ... Read More DealerRater - Feb 8, 2025
The service depart is HORRID! They NEVER call you to explain what is going on with your car. You can never get a hold of your service rep. They never call you back when they say they will. Warranty work? Expect to have your car in the shop for a month with NO updates. Or the typical "nothing is wrong with your car". Terrible customer service will be going some place else.
I brought my car in for an oil change on a Saturday. I checked it in at 10:54 and was told it would be done around 3:00. My husband picked me up and our kids and I ran errands for the afternoon. I drove back to the dealership at 3 o’clock only to find they hadn’t started on my car, nobody had called me to tell me it wouldn’t be done by three and made me feel like an idiot because they said they were “short staffed” and I was a “walk-in” so she was surprised I would come back ... Read More DealerRater - Nov 18, 2024
Melinda was my advisor for my last service on my 2023 Chevy Colorado she was great she definitely knows the product. She has the know-how and experience to take care of her customers! Thank you so much Melinda!
Melinda Filer is awesome! Truck got fixed quick , diagnosed issue, good communication. Truck runs great! Great employee of Chevy! Thanks, Mike W
The Sales people here were much more willing to communicate and work with me on negotiating the price than any other dealerships I tried to make deals with.
I was very pleased with how Melinda Filer treated me on my last service visit. I am cautious about leaving my car in the hands of others, but Melinda put me at ease and seemed very knowledgable.
Go see Austin Andrade & Phil Cunha! They took really good care of me on my new Chevrolet! My new reviver plate also looks really good on my new Silverado!! I would trust those guys with my own family!
Phil Cunha really cares about taking care of customers and giving them the respect and time to really listen to them and find them the perfect vehicle if you are looking for a new or used car truck or SUV you need to go see Phil Cunha
I will never use Roseville Chevrolet again they stripped my oil plug then tell me they would replace it but I pay have for the oil which I agreed to but felt was wrong. They lied never fixed any thing. This is their responsibility as far as I am concerned. Not good customer relations at all
Come to Roseville Chevrolet and ask for Phil Cunha. Not only does he have over 30 years of Car sales experience, he really cares about changing customers lives one deal at a time.
Probably one of the worst car sales experiences I’ve had and I’m old and I buy one to two cars a year
I have has several Issues with service department. But Penny the service manger has fixed my prev. issue. My truck is there right now. I dropped it off on Saturday morning for a Monday appointment. I called Tuesday afternoon because I hadn't haerd anything. So I called They said they haven't looked at it yet because, The service writer wasn't in till Wednesday.
Part 2 They sold us a tire warranty That covered replacement, (oh wait we hit the max in the fine print) and of course they said when you buy it there is nothing like that. &... Read More DealerRater - Dec 7, 2023
Bad experience, went to change oil and filter came back to find that they didn’t change the filter. They weren’t welcoming from the beginning. Never going back again!
Terrible Experience with Unfulfilled Promises and Unbearable Wait Times
I recently had the misfortune of purchasing a new car from Chevrolet Roseville, and the experience was nothing short of a nightmare. My excitement for my son's first car quickly turned into frustration and disappointment due to the awful service and unmet promises that unfolded during our visit.
Upon arriving at the dealership, I had hoped for a smooth and pleasant experience, but that was far from reality. The process dragged on for nearly 5 hours, and most of our time was spent waiting for the financing agent to prepare the ... Read More DealerRater - Aug 7, 2023
I miss John L Sullivan, the team that used to own this dealership. The new Roseville Chevrolet has totally missed the mark on what made Sullivan so successful for so many years - customer service. Sullivan thought of every aspect of the customer experience from the long negotiating process to the service and maintenance. Roseville Chevrolet is looking to only make a profit and it shows. We're back to dreading a cold, impersonal, "nickel and dime" visit to the dealership. This is a case for online car shopping for sure.
Phone system xxxx. No human answers the phone. Press number for service advisor, puts you on hold, and it wants you to keep pressing 1 to stay on hold. Finally starts ringing and upon answer, call disconnects! Called back again, this time, after a few 1 presses again, decided to press 2 to leave a voicemail. Then they don't call back. Sheesh!
Took my Yukon in for service and brake lights and screw in my tire. Screw and brake light didn’t get fixed my mistake for not checking at the dealership. Figured this is a pretty easy task nope. Don’t take your car here.
Don’t even think about buying your new car there. Shady practices, lazy service department and empty promises. After two months we still have the items in our trunk, that supposed to be installed at Pre Delivery Inspection. You’ll get your brand new car full of scratches and Management doesn’t show any willingness to solve the problems. They lost the customer, I’m not coming back. Prieto Pledge is just an empty corporate slogan.
We gave them a chance to fix the situation, but they clearly don’t care!
Federal Trade Commission (FTC) is going to be informed ... Read More DealerRater - Jun 29, 2023
I had a great experience at Roseville Chevrolet! And I am very happy with my Cherry Traverse. Lee made the car buying experience easy. I highly recommend him. He was personable, knowledgeable and easy to work with. Jerry also was helpful and assisted me in the process. I would definitely recommend them both!
Had such a pleasant and enjoyable experience purchasing my Silverado with Christian! He was very knowledgeable and patient throughout the entire process. Very nice smile as well 🙂
Dyson was a good person. He is very friendly so that made us more comfortable to work around and also nice test drive. He caused us to stay and purchase the car but the manager acting poorly since we knew all these tricks. The financial didn’t ask all required documents so we had to to back and forth to home twice to bringing the documents
I had an excellent sales experience with Bradley Hall and then finance with Daryl in purchasing my new 2023 Chevy Traverse. Both were very respectful of my time and decisions. My 2nd key was missing at time of purchase and Brad and JP in service did a great job of keeping me up to date and then getting me in and out timely as it was programed. While in for my 2nd key Brian in parts directed me on to a online discount through Chevrolet for floor liners. I used it for 15% off and then picked up 2 days later. I have ... Read More Google - Feb 13, 2023
We saw an add for a truck online that was what we were looking for, 3/4 ton, 4x4, long bed, white, not too new but not too old, but it didn't have photos and the price seemed a little low compared to other similar trucks we had been looking at. We sent a contact me request and requested photos and additional info about the truck. Jesus contacted us and provided photos and additional details and we ultimately decided to come take a look at the truck. It was a little rough around the edges as it hadn't been thoroughly ... Read More Google - Feb 10, 2023
As painless as buying a new car can be.
Worked with Jacob for almost 3 months until my vehicle was delivered. He and Roseville Chevy were great to us throughout the process!
Ben was a great amount of help in getting this done and with communicating with my insurance.
I thought Matthew was very nice and professional. I feel like the wait time of 2 1/2 hours is a little excessive. However I always feel my truck is well taken care of.
Easy to deal with and everyone seems to actually be happy about working here. I've used every local dealership service department since I bought our Avalanches in 2004. You guys consistently deliver! Thank you!!
Ashley was great !
Everything was fast and easy. Bradley guided me through the whole process and was very helpful. Any questions my father and I had, he was able to answer them and was helpful throughout the entire time I was there. He even went out his way, and prior to leaving, he showed me any little widgets I needed to know about the car.
Linda
Amazing service
Robert Brandrup in the Service Dept. and Brian Difede in the Parts Dept. are EXCELLENT representatives of Roseville Chevrolet. They collaborated to get the parts needed to repair my Traverse, and set-up an appointment time to suit my availability. They got the job done quickly and perfectly. I appreciate their dedication to your customers, and I give them ALL TENS for a job well done!!
Dyson and Guillermo were there with us through the whole process and got us into a Suburu with bad credit and little down. Thanks guys!
If I could leave a zero I would. The dishonesty here is next level. After much negotiation the salesman gave a price that I agreed to, and said I was on my way to purchase; when almost there (I live an hour and a half away) he called to say that it had "all of the sudden" sold....this was a complete lie as I found out the next day he had hidden it in the back of the lot (Why? Who knows!) When I spoke to the manager the following day he made excuses and then refused ... Read More DealerRater - Jan 19, 2023
I was looking to purchase a car the sale person Dan Arujano was very helpful, knowledge, scalable and friendly thru out the process although I couldn't come to a close with his manger I would most definitely ask for this sale person to help you in this process,
You were able to fix a problem that one other dealership and a mechanic shop both said was not fixable.
Very friendly and welcoming service. I would recommend Roseville Chevrolet to friends and family!
Great quality services.
Robert in Service is great. He has helped me out so much. Great service, great guy!
Service department is great but I cant get a call back from the finance department. Ive called, tried the online chat, and email and cant get a response.
I purchased my 2022 Silverado back in February and I've been waiting on parts since I bought it and due to ownership change I was lost in the system but when I came in today for an oil change my service advisor James Gregg got everything figured out and I have another appointment this week to get everything tooken care of.
Service advisor who helped me was friendly and professional. I did feel she was offering additional services that appeared to be marginal given mileage. I was disturbed she asked if I wants a transmission flush since a flush does not appear to be recommended by GM but does add to revenue to the dealership. I had an SUV with a GM transmission the fell apart after a transmission flush.
A few days earlier I called and talked to a different service advisor who quoted me $350 for a transmission drain and filter replacement. He knew I had a Silveado. When I ... Read More Google - Dec 26, 2022
I recently purchased a 2019 Toyota 4Runner SR5, from a polite and courteous Gerald M., Roseville Chevrolet. I am pleased with my purchase. I had a nice experience dealing with everyone I met there. I walked in with a set price and left with the vehicle I wanted. I noticed that most dealerships I visited added at least $5000. In aftermarket parts/ merchandise to the vehicle that you may not use or activate and is rolled into the price of the vehicle. Overall I had a pleasant experience. Thank you Gerald and the team at Roseville Chevrolet.
Overall, my experience was fine, but I feel like two hours is too long to wait for a standard oil change.
We've been servicing our truck here for years, and everyone is professional, helpful, and timely. Also love the waiting lounge with coffee/snack bar.
Everyone is friendly and helpful. Just an all around great experience.
The service is not like it was when it was John L Sullivan Chevrolet.
Service and courtesies are great, however repair costs are outrageous. I needed a $25 oil sensor replaced and I was quoted with a $535 estimate.
The best experience ever.
Brad was extremely helpful he showed us plenty of vehicles for us to leave there happy.
During this visit for a routine oil change, I was rushed into the service bay area..while another customer was unloading her belongings and baby. The service writer told me to pull up into the bay area, putting another customers safety at risk. As the service writer came closer to me, I pointed at the lady with her stroller and baby. I was not going to out their safety at risk. Even when the service writer came to my window, I told him about the lady and baby. Even still he wanted me to pull up into the bay area. ... Read More Google - Nov 22, 2022
Matt, Ronnie and Dyson were great!
Great service and friendly, capable staff.
Why did it take three hours to fix a flat tire?
Jamaal is awesome, great experience buying a car
As stressful as the situation was, Ed made everything go as smooth as possible! He is a huge asset to your company, so you better hold onto that guy!!
My service person was extremely courteous and so helpful. Great customer service. Thank you
Everyone I have dealt with are nice people and the service, in general is fine. However, if I make an appointment for a check engine light early in the morning, why does it take until the next day to receive that diagnosis? It seems making an appointment is totally irrelevant in this case. Obviously, my car sat until the next morning before they plugged it in to read the code and I'm without my car for an extra day.
Everyone was incredibly nice and patient, especially our salesman, Gary.
I always have a great experience at this dealership. Bought my new truck 10 years ago, always go back to do my service at the Dealership.
The sales process went rather smoothly. Sales person Austin was respectful and professional during the sales process. Once the sale was completed, there were some obvious missteps. First, the second key to the car was missing.....no where to be found. I was not provided a second key until a week after the sale. Also, the floor mats which were part of the sale were not with the car when it was delivered. It took multiple calls and texts back and forth with the sales person and Internet Director Jeremy to get the floor mats ordered and finally received at ... Read More Google - Oct 20, 2022
Friendly folks, helpful, and work done faster than I expected.
I worked with Brad on an internet purchase of a 2023 Corvette. Never saw the car until he drove 2.5 hours to bring it to my home. A wonderful stress free transaction.
How ?
Service technicians polite, knowledgeable, and quick to resolve problem.
I was involved in an accident that totaled my car. Two months prior to that, I had given birth to twins so spending the day at a dealership was not going to work for me. Jacob was excellent from the moment he picked up my phone call. He helped me with the transaction primarily over the phone to make it so I didn’t have to leave my babies. He was super friendly, helpful, and personable. I would highly recommend Roseville Chevrolet and will send my friends to Jacob in the future.
Robert who helped me was very kind and helpful. He was kind enough to talk to my dad on the phone to explain the problem and I appreciate his help. I was quoted $1300 for a repair with $600 being parts, meaning that the labor and taxes would take up the remaining $700. Buying the parts not from Chevy costed approximately $200 and took less than one hour to replace the thermostat housing, hoses and coolant bottle. It's interesting how many hours of labor they were going to charge. I understand money needs to be made but that's one heck of a ... Read More Google - Sep 29, 2022
Service advisors were very helpful and fast.
Didn't get a color I liked, selection very limited. But the salesmen were very nice.
Everyone at the dealership was very helpful . But it was salesman Jaun Quezada who gave me above and beyond service. He helped buy not one but two trucks. When I decide to purchase again or know someone about to perchase, I'll definately reccomend him. Thank you, David Arellano
So helpful and kind
All the staff was Awesome!!! I have no problem spending my money at this establishment!!!
Helpful
We have got three cars there. You have always tried to help with issues we've had. My service writer Travis is very good
After dealing with a trash dealership in Gilroy we came across Roseville Chevrolet. We had the pleasure of working with JT, he made sure all our needs were met and made sure we got the best price possible for our dream Chevy Traverse. JT was super friendly and most importantly professional. My husband and I were so satisfied with the service we got not only from JT but also by his co worker Guillermo and finance manager, Ronnie. Thank you all for your great service! I will definitely be recommending to friends and family. 10/10 experience 🙂
Very friendly and fairly efficient.
Pretty good
Gary and Ronnie couldnt have made this a better and smoother transaction! We waiting for months for our new Tahoe and when it finally came both stayed in close contact and kept us up to date on status of vehicle and any needs to make the transaction smoother. Really an overall great experience! Thank you to all!!
Dealer ship is great but the sales woman Hellen was fantastic. I would recommend her to anyone
Great service. Nice employees:)
none
The people are great in the service department
The people were over the top with kindness. I'm 74 years old, and my first new car ever. They made feel like part of the family, even served coffee and cookies. I feel like a new friend. Honest was my first thought when I met the salesmen when I walked in. Ramez Salman and Mat Simmons were out standing.
Art my advisor and Brandon the mechanic words cannot express my deep heartfelt thanks to the services received. Out of town truck had to be towed….and within a couple of hours I was on the road. Amazing to still receive service such as this. Thank you.
Great experience, no unnecessary sales tactics when I said what I was looking for.